Privacy Policy for Al Safa Diving Solutions
This Privacy Policy describes how Al Safa Diving Solutions ("we," "us," or "our") collects, uses, and shares personal information of users of our site. Al Safa Diving Solutions, located at 14 Sheikh Zayed Road, Floor 9, Dubai, Dubai, 12345, United Arab Emirates, is committed to protecting your privacy.
Information We Collect
We may collect the following types of personal information from you:
- Contact Information: This includes your name, postal address, email address, and phone number, which you provide when you contact us through our site, request information about our services, or make a purchase.
- Business Information: This encompasses company name, industry, and other details relating to your professional activities, specifically if you are engaging with us in a business capacity.
- Transaction Information: Details about transactions you conduct on our site, including purchases of diving equipment, training programs, or other services, may be recorded. This includes payment information, but we utilize secure payment gateways and do not directly store sensitive payment details on our servers.
- Usage Data: We automatically collect information about how you interact with our site. This includes your IP address, browser type, operating system, referring URLs, pages visited, and the dates/times of your visits. We use cookies and similar tracking technologies to collect this data.
- Inquiries: Records of your inquiries and communications with us regarding our services, support requests, or other matters.
How We Use Your Information
We use your personal information for the following purposes:
- Providing Services: To provide you with the services you request, such as underwater inspections, offshore support, salvage operations, ROV services, diving equipment sales and maintenance, and dive training programs.
- Order Fulfillment: To process your orders for diving equipment or training programs and manage your account.
- Communication: To respond to your inquiries, provide customer support, and send you important information about our services and any updates to this policy.
- Marketing: With your consent where required by applicable law, we may send you promotional materials about our services that may be of interest to you. You can opt-out of receiving these communications at any time.
- Website Improvement: To analyze how our site is used and to improve its functionality, content, and user experience.
- Legal Compliance: To comply with applicable laws and regulations.
- Security: To protect the security and integrity of our site and our business.
Sharing Your Information
We may share your personal information with the following categories of recipients:
- Service Providers: We may share your information with third-party service providers who assist us with website hosting, data analysis, payment processing, email marketing, and other business functions. These service providers are contractually obligated to protect your information and only use it for the purposes we specify.
- Business Partners: In some cases, we may partner with other businesses to offer joint services or promotions. If you participate in these activities, we may share your information with the relevant business partner.
- Legal Authorities: We may disclose your information to legal authorities if required to do so by law or legal process, or if we believe that such disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction. We will notify you via email and/or a prominent notice on our site of any such change in ownership or control.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:
- Encryption: Using encryption to protect sensitive data transmitted online.
- Access Controls: Limiting access to personal information to authorized personnel only.
- Security Assessments: Regularly assessing our security procedures and technologies to identify and address potential vulnerabilities.
However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your personal information, we will securely dispose of it.
Your Rights
You have the following rights regarding your personal information, subject to certain exceptions:
- Access: You have the right to access the personal information we hold about you.
- Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
- Erasure: You have the right to request that we delete your personal information under certain circumstances.
- Restriction of Processing: You have the right to request that we restrict the processing of your personal information under certain circumstances.
- Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller, where technically feasible.
- Objection: You have the right to object to the processing of your personal information under certain circumstances, including for direct marketing purposes.
- Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.
To exercise these rights, please contact us at the address provided above. We will respond to your request within a reasonable timeframe.
Cookies and Similar Technologies
We use cookies and similar technologies to collect information about your browsing activity on our site. You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our site.
Third-Party Websites
Our site may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any websites you visit.
Children's Privacy
Our site is not directed to children under the age of 16, and we do not knowingly collect personal information from children under the age of 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete the information.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will post any changes on our site and update the effective date. Your continued use of our site after the effective date of the revised Privacy Policy constitutes your acceptance of the changes.
Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Al Safa Diving Solutions 14 Sheikh Zayed Road, Floor 9, Dubai, Dubai, 12345 United Arab Emirates